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Real-time causal correlation

See what your data
doesn't tell you.

The only platform that correlates technical APM, digital behavior, and NPS in real time — AI that explains what caused every drop and what to do now.

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91%
Confidence
22 min
Lead Time
+R$70M
Revenue
−23%
Operational Cost
The Problem

Data that never
talks to each other.

CX, Engineering, and Support all look at different systems. Nobody sees the connection between a technical incident and an NPS drop.

📡
CX Team
NPS dropped 11 points
22% detractors
CSAT 3.6/5
Feedback: "app crashed"
⚡
Engineering
payment-api: 1,240ms
Error rate: 8.4%
SEV-1 active
DXS Technical: 4.9/10
🎫
Support
+67% ticket volume
14 SLA violations
tag: payment-issue
MTTR: 18 min
💸 $9,000+/hour lost while these 3 teams stare at different systems — not knowing the same incident caused everything.
How It Works

From root cause to financial impact in 22 minutes.

Cegavi's engine correlates 5 sources in real time and delivers the full causal chain with an actionable recommendation.

✦
Powered by Cegavi AI
CegaAgent answers any question about your operation in real time
⚡
14:07
Elastic APM detects degradation
payment-api → 1,240ms P95 · Error rate: 8.4%
SEV-1
📊
+4 min
Medallia DXA registers frustration
Technical DXS drops 7.1 → 4.9 · Rage clicks +4 at checkout
r = −0.89
🎫
+12 min
Zendesk: tickets +67%
Tag: payment-issue · 14 SLA violations
SLA at risk
🎯
+22 min
Cegavi confirms causal cascade
91% confidence · Impact: $9k+/h · Action: activate secondary provider
✦ AI
Features

Five capabilities no competitor
has together.

✦
CegaAgent with Real AI
Analyzes live correlations, generates executive briefings, and answers any question about your operation in real time.
🔗
Causal Correlation Engine
Pearson r across time series from 5 simultaneous sources. Automatically detects 5–30 minute causal lags, no manual configuration.
🎯
Identity Resolution
Links the same customer across all sources with configurable attribution windows. Individual + aggregate correlation simultaneously.
📡
Connections Wizard
5 steps per source: credentials, scope, mapping, AI filter, validation. Reduces data noise by ~55% before it enters the engine.
📊
Vertical Benchmarks
Proprietary dataset of anonymized correlations. Compare your NPS, DXS, and correlation lag against your industry median.
💯
Real-Time Health Score
0–100 score weighted across 4 sources (NPS 30%, DXS 25%, APM 30%, Support 15%). Updated every 5 minutes with full history.
Talk to a specialist

Ready to see your first correlation?

30-minute demo with real data — live incident cascade, CegaAgent answering questions about your operation, and the first detected correlation.

✓
Full setup in 1–3 days
✓
No credit card for the demo
✓
Integrates with Medallia, Elastic, Zendesk
✓
LGPD / GDPR compliant · Data in Brazil
Integrates with
🎯 Medallia ⚡ Elastic 🎫 Zendesk 🔧 ServiceNow 🐶 Datadog
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Your data is protected by GDPR/LGPD · We never share it
🎯
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Our team will reach out within 4 business hours to schedule the demo.

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